| Country | Telephone Number |
|---|---|
| Australia | 1800 176 505 |
| New Zealand | 0800 442 935 |
| Singapore | 800 4481 449 |
| Malaysia | 1800 812931 |
| Hong Kong | 800 90 3152 |
| Taiwan | 886 2 2175 7555 |
| India | 0008 004402110 |
| South China | 86 13902251883 |
| East China | 86 13901724081 |
| North China | 86 13910021150 |
Unisys Product Support
Unisys product support is designed to provide world-class maintenance and proactive support for your mission-critical business operations. Whether you’re seeking warranty upgrades, 24x7x365 maintenance coverage with rapid response times, an onsite hardware engineer, a dedicated and personalized go-to support advocate, remote system health checks, tailored consulting, or single-source multi-vendor support, our product support team can help.
Unisys product support is designed to:
- Proactively mitigate risk of system downtime.
- Effectively free up your internal support resources.
- Provide customized solutions that match your unique needs.
- Improve productivity, security, compliance and return on technology investments.
- Optimize system performance.
For information about Dell field services, please contact CRCDellRequests@unisys.com
For PowerSuite or cloud-managed services support, please contact DWSUC@unisys.com
For support questions such as product latest versions, end-of-support and other related queries, please contact Product.Support2@unisys.com
For general support inquiries, please contact Product.Support2@unisys.com
Phone Support
When calling the CRC please be ready to provide the following information:
- Customer number (also called Installed At Number or IA Number)
- Customer name and address verification
- Caller name and contact number
- Product style
- Serial number
- Description of problem
When calling the CRC please be ready to provide the following information:
- Customer number (also called Installed At Number or IA Number)
- Customer name and address verification
- Caller name and contact number
- Product style
- Serial number
- Description of problem
| Country | Local Number |
|---|---|
| Austria | +43 720 815 320 |
| Belgium (Fr.) & (Vl.) | +44 203 027 7737 |
| Czech Republic | +44 203 027 7737 / 44 203 027 7738 |
| Denmark | +44 203 027 7737 / 44 203 027 7738 |
| Finland | +44 203 027 7737 / 44 203 027 7738 |
| France | +33 155 174 349 |
| Germany | +49 695 170 9631 |
| Italy | +39 269 682 218 |
| Netherlands | +44 203 027 7737 |
| Norway | +44 203 027 7737 / 44 203 027 7738 |
| Poland | +44 203 027 7737 / 44 203 027 7738 |
| Portugal | +351 800 849 168 |
| Slovakia | +44 203 027 7737 / 44 203 027 7738 |
| Spain | +34 917 497 690 |
| Sweden | +44 203 027 7737 / 44 203 027 7738 |
| Switzerland (Deu.) & (Fr.) | +41 445 118 034 |
| United Kingdom | +44 203 027 7737 / 44 203 027 7738 |
| For all countries not listed, or as an alternative to the local number, please call……… | +44 203 027 7737 / 44 203 027 7738 |
When calling the CRC please be ready to provide the following information:
- Customer number (also called Installed At Number or IA Number)
- Customer name and address verification
- Caller name and contact number
- Product style
- Serial number
- Description of problem
| Country | Other Countries Supported | Telephone Numbers | Preferred Language |
|---|---|---|---|
| Argentina | Uruguay | 0800-666-2983 (54)11-4343-1666 |
Spanish |
| Brazil | -- | (55)19-4560-1006 | Portuguese |
| Chile | -- | 800-104800 (56)2-365-5600 |
Spanish |
| Colombia | -- | Dialing from Bogotá 6382030 Dialing from other cities in Colombia 01-8000-112113 Dialing from outside country (57)1-6382030 |
Spanish |
| Costa Rica | El Salvador Guatemala Honduras Nicaragua Panama |
(50)6-2204-3535 | Spanish |
| Mexico | -- | 01-800-8012100 (52)55-5002-4659 (52)55-5002-4651 |
Spanish |
| Peru | -- | (51)1-411-8500 | Spanish |
| Puerto Rico | -- | (787)758-3349 (787)758-3770 |
Spanish |
| Venezuela | -- | 0800-100-5024 | Spanish |
When calling the CRC please be ready to provide the following information:
- Customer number (also called Installed At Number or IA Number)
- Customer name and address verification
- Caller name and contact number
- Product style
- Serial number
- Description of problem
| Country | Toll Free Number |
|---|---|
| United States | 800-328-0440 |
| Canada | 800-387-6181 |
| Canada (Fr.) | 800-361-8097 |
Access other support options:
Access and download the information you need
Access product support, product documentation, and configuration utilities including material and downloads:
- ClearPath Forward®
- ES7000 Servers and Software
- ClearPath Forward® MCP Servers and Software
- ClearPath Forward® OS 2200 Servers and Software
- Unisys Stealth®
- Application Development
- ES3000 and ES5000 Servers and Software
- Peripherals and Storage
- Systems Management
- Infolmage
- Financial Solution
- Communications Solution
Education to maximize your IT investment
Our courses offer complete technology training to help your organization master implementation skills and receive the greatest return on your technology investment. We offer similar education services across the globe.
The Unisys Client Education Team is pleased to present a suite of training offerings that will provide you with the skills needed to maximize your productivity quickly and efficiently help you extend your value in this highly competitive and evolving e-business world.
We offer state-of-the-art training in a variety of delivery formats allowing you to choose the one that works best for you.
The Product Support site provides access to technical support information. Registration (through the e-Services portal) is required to access entitled information.
The Product Support site provides access to a full range of support including:
- Symptom-and-Solution Knowledge Base
- Drivers and Downloads
- Documentation
- Product Release and Termination Information
- Alert Registration
The Unisys Support Portal is the latest, best in class and industry-standard tool which provides a more integrated, user-friendly and scalable support platform. This portal manages complete ticket lifecycle of our clients, from raising a ticket to closing it electronically.
The Unisys Support Portal also provides access to our various product support information database, knowledge sharing forums, and links to various technical information.
From this portal you can:
- Access documentation, downloads, and other self-help knowledge base information for your supported Unisys products
- Create view and manage service incidents for your supported Unisys products and receive your choice of electronic or voice responses
Unisys Support Portal users can access the portal through this link using their OKTA login credentials.
Unisys Field Services users can access the Portal using this link.
Please follow this link which contains a video-based demo to assist you on how to navigate and use widgets and other basic functionalities of the New Unisys Support Portal.
Please follow this link to access various other training guides about Unisys Support Portal.
If you need to report an issue against the Unisys Support Portal, please report it to this mailbox: STS FSM Support